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Managing Difficult Conversations - Perth

$495.00

Managing Difficult Conversations - Perth

You know that feeling when you see your colleague's name pop up on your calendar for a "quick chat" and your stomach immediately drops? Or when you need to tell someone their work isn't meeting expectations but you keep putting it off for weeks? We've all been there. Whether it's addressing poor performance, navigating personality clashes, or delivering bad news, difficult conversations are part of working life - but nobody ever teaches us how to handle them without breaking into a cold sweat or making things worse.

I've spent years watching managers avoid crucial conversations until small problems become department-wide disasters. I've seen teams fall apart because someone couldn't figure out how to say "this isn't working" in a way that actually helps. The truth is, most of us learned how to have difficult conversations by watching others fumble through them, picking up bad habits along the way. We either become conflict-avoiders who let problems fester, or we go in guns blazing and wonder why people shut down.

But here's what I've discovered after training hundreds of professionals: the people who handle tough conversations well aren't naturally gifted communicators. They've just learned a few practical frameworks that turn these anxiety-inducing moments into productive discussions. When you know how to structure these conversations, when to listen versus when to guide, and how to keep things focused on solutions rather than blame, everything changes. Suddenly you're not dreading that performance review or team conflict - you're actually looking forward to clearing the air and moving forward.

This isn't about becoming a corporate robot who speaks in HR-approved phrases. It's about having real conversations that address real problems in a way that preserves relationships and gets results. You'll learn how to boost your communication skills while maintaining authenticity and respect for everyone involved.

What You'll Learn

How to prepare for difficult conversations so you feel confident rather than anxious, including what to say in those crucial first thirty seconds that set the tone for everything that follows. You'll practice the exact phrases that help people stay open instead of getting defensive, and learn why most people start these conversations completely wrong.

The step-by-step framework for delivering constructive feedback that people actually hear and act on, rather than the usual approach that leaves everyone feeling frustrated and nothing gets resolved. We'll cover how to be direct without being harsh, and specific without being overwhelming.

Techniques for staying calm and focused when conversations get heated or emotional, including how to handle tears, anger, and the silent treatment. You'll learn what to do when someone completely shuts down or when they try to turn the conversation back on you.

How to move from problem identification to actual solutions that stick, including how to set clear expectations and follow-up strategies that ensure the conversation leads to real change rather than temporary compliance.

Ways to rebuild trust and maintain working relationships after tough conversations, because you still need to work with these people tomorrow and the day after that.

The Bottom Line

After this training, you'll stop avoiding the conversations you know you need to have. You'll approach them with a clear plan, handle them with confidence, and manage these challenging discussions in a way that strengthens rather than damages your professional relationships. Most importantly, you'll solve problems before they become crises, making your work life significantly less stressful and more productive. Because when you can navigate difficult conversations skillfully, you're not just a better communicator - you're someone people trust to handle the tough stuff, and that's invaluable in any workplace.